Refund and Returns Policy

1 Introduction

At Masood Sons Electric Store, we strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines the conditions under which you may return products and seek a refund. Please read this policy carefully to understand your rights and obligations.

2 Eligibility for Returns

To qualify for a return or refund, the following conditions must be met:

• Products must be returned within 7 days from the date of purchase.
• Notification of the return must be sent via WhatsApp to our contact number +92-301-0410131.
• The original receipt must be provided as proof of purchase.
• Products must be undamaged and returned in their original packaging, adhering to the vendors return conditions.
• Returns are only accepted if the product has not been burned, repaired by the customer, or serviced by a third party.
• Products returned after 7 days or failing to meet these criteria will not be eligible for refund or exchange.

3 Return Process

Following these steps ensures a smooth return:

• Contact us via WhatsApp at +92-301-0410131 to initiate the return process within 7 days of purchase.
• Visit our store in person at Masood Sons Electric Store, Shop No. 29, Block 1 C2, Township College Road, Near Jawa Foods, Lahore, Pakistan.
• Present the original receipt and the product in its original, undamaged packaging.
• Our team will inspect the item to verify eligibility based on the above conditions.
• No returns will be accepted without prior notification or at any location other than our store address.

4 Refund Procedure

Upon successful verification:

• Refunds will be processed using the original payment method within 7-10 business days.
• A confirmation will be sent via WhatsApp or email once the refund is completed.
• Shipping costs, if any, are non-refundable unless the return is due to a defect or error on our part.
• Refunds are subject to approval and may be denied if the product does not meet return eligibility criteria.

5 Non-Returnable Items

The following items are not eligible for return:

• Products returned after the 7-day period.
• Items showing signs of damage, burning, or unauthorized repairs.
• Products missing original packaging or accessories as per vendor specifications.

6 Limitations

This policy is subject to:

• Availability of stock for exchanges (if applicable).
• Compliance with local laws and regulations in Pakistan.
• Discretion of Masood Sons Electric Store management in cases of dispute.
• We reserve the right to refuse returns that do not adhere to this policy.

7 Contact Us

For queries or assistance, reach out to us at:

• WhatsApp: +92-301-0410131
• Email: info@masoodsonelectric.com
• Address: Masood Sons Electric Store, Shop No. 29, Block 1 C2, Township College Road, Near Jawa Foods, Lahore, Pakistan

Our team is available to assist you Monday through Saturday, 9:00 AM to 8:00 PM PKT.

8 Policy Updates

We may update this Refund and Returns Policy periodically. Changes will be effective immediately upon posting on our website or in-store, with the updated date noted. We recommend reviewing this policy regularly.