Terms and conditions

Welcome to Masood Sons Electric terms and conditions page

Welcome to https://masoodsonselectric.com, the online store of Masood Sons Electric (“we,” “us,” or “our”). By accessing or using our website to browse, purchase, or interact with our electrical products and services, you (“you” or “customer”) agree to be bound by these Terms and Conditions. These terms govern your use of our website and any transactions conducted through it. Please read them carefully. If you do not agree with these terms, please refrain from using our website.

1. Acceptance of Terms

By visiting or shopping at https://masoodsonselectric.com, you accept these Terms and Conditions in full. We reserve the right to update or modify these terms at our discretion. Any changes will take effect immediately upon posting on this page. We encourage you to review these terms periodically to stay informed of any updates. Continued use of the website after changes constitutes your acceptance of the revised terms.

2. Islamic Principles in Business

Masood Sons Electric operates in accordance with Islamic teachings, ensuring our business practices reflect fairness, honesty, and mutual consent as guided by the Quran and Sunnah. We prohibit usury (riba) and ensure all transactions are free from exploitation. Our refund and return policies are designed to uphold justice and fulfill our responsibility to treat customers with respect, as emphasized in Surah Al-Baqarah (2:282) regarding fair dealings in contracts.

3. Products and Services

We offer a range of electrical products, including fans, lights, and related accessories, as listed on https://masoodsonselectric.com. All products are described with accuracy to the best of our ability. However, we are not liable for minor discrepancies due to manufacturing variations or typographical errors. Product availability is subject to stock levels, and we reserve the right to refuse or cancel orders if items are out of stock or due to unforeseen circumstances.

4. Ordering and Payment

Order Placement: You may place orders through our website. All orders are subject to our acceptance, and we may cancel any order for valid reasons, including errors in pricing or availability, with a full refund if payment has been processed.
Payment: Payments are accepted via methods listed on our website (e.g., bank transfer, cash on delivery). Prices are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise. We ensure transparency in pricing, aligning with Islamic principles of clear agreements.
Currency and Refunds: Refunds, if applicable, will be processed in PKR to the original payment method within the timelines outlined in our Refund Policy.

5. Refund and Return Policy

We adhere to a 30-day return policy, reflecting our commitment to customer satisfaction and fairness under Islamic teachings. Details are as follows:

Eligibility: You may request a return within 30 days of receiving your item, provided it is unused, in its original packaging, and accompanied by proof of purchase (e.g., receipt or order confirmation).
Conditions: Returns are accepted for items that are defective, damaged, or significantly different from the description. Non-returnable items include custom orders or products damaged due to misuse.
Process: To initiate a return, contact us at support@masoodsonselectric.com. We will provide instructions and a return shipping label. You are responsible for return shipping costs unless the fault lies with us.
Refund: Upon approval, refunds will be processed within 14 days to your original payment method. Partial refunds may apply if the item is not in its original condition due to reasons not attributable to our error.
Exchanges: Defective items may be exchanged if the same product is in stock; otherwise, a refund will be issued.

This policy is inspired by the Shariah recommendation (Mandoob) to offer returns where feasible, ensuring justice and customer trust, as noted in Islamic business ethics.

6. Delivery

Shipping: We aim to dispatch orders within 1-3 business days. Delivery times to Lahore and other parts of Pakistan may vary (typically 3-7 days). Costs are calculated at checkout.
Delays: Delays due to unforeseen events (e.g., weather, logistics issues) are beyond our control. We will notify you promptly and work to minimize impact, offering refunds or rescheduling as needed.
Damaged Goods: If items are damaged in transit, report this within 5 days with photographic evidence to info@masoodsonselectric.com. We will arrange a replacement or refund after verification.

7. Intellectual Property

All content on https://masoodsonselectric.com, including text, images, and logos, is our property or licensed to us and protected by copyright under Pakistani and international laws. You may not reproduce or distribute this content without our written consent.

8. Limitation of Liability

Masood Sons Electric is not liable for indirect damages (e.g., loss of income) arising from product use or website access, except where caused by our gross negligence. Our liability is limited to the purchase price of the product, aligning with Islamic principles of avoiding excessive harm.

9. Customer Responsibilities

You agree to provide accurate information during transactions and to use products safely according to provided instructions.
Misuse of the return policy (e.g., excessive returns) may lead to account suspension, ensuring fairness to all customers as per Shariah guidelines.

10. Privacy

We respect your privacy and handle your data per our Privacy Policy, available on https://masoodsonselectric.com. Your information is used solely for order processing and communication, with consent required for marketing purposes, reflecting Islamic emphasis on trust and confidentiality.

11. Governing Law

These Terms and Conditions are governed by the laws of Pakistan, with disputes resolved amicably in line with Islamic mediation principles where possible. For legal matters, jurisdiction lies with the courts of Lahore.

12. Contact Us

For questions or support, reach us at:

Email: info@masoodsonselectric.com
Address: Masood Sons Electric Store, College Road, near Jawa Foods, Sector C2 Block 1 Twp Sector C 2 Lahore
Website: https://masoodsonselectric.com

We are committed to serving you with integrity and excellence, inspired by Islamic values of fairness and community welfare.

For any issues about our terms and conditions, reach us through our contact page and fill a short form and we will get back to you.